Return Policy

Our Return Policy in short

• You have 30 days to return an order after receiving it.
• If you change your mind, or the product you received is not what you expected, please contact us before returning the item.
• Unless arrangements are made with us, you cover the cost of the return.
• Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.
• If you have any questions, please contact us.

You can find our full Return Policy in our Terms and Conditions.

Instructions for returning goods

• If you wish to make a return, send us an e-mail.
• Ship the items for return within 14 days of the date of the notification on your own cost.
• You may not be responsible for any damage incurred by items during the return shipment, so please send the products well packaged.
• If possible, please provide us with a tracking number for the return shipment.
• If a returned item is shipped internationally (non-eu members), mark it as "returned good" or "printed matter" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
• Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
• If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

All enquiries: dominik[at]hruza.co.at